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Support Team Assistant (30 hours per week)

Job Openings

Canada Summer Job – Temporary Position

ACCM offers programming by and for people living with or affected by HIV or Hepatitis C, so we encourage those with that experience to apply. Likewise, we strive to serve and represent our diverse community to the best of our ability, so ACCM also encourages people who are queer, trans, Black, Indigenous, people of colour and/or living with a disability to apply.

Do you want to apply and develop your support skills while joining a dynamic team? Be part of vibrant LGBTQ+ community work and contribute to supporting people living with or affected by HIV or Hepatitis C and reducing the transmission of HIV, Hepatitis C and other Sexually Transmitted and Blood-Borne Infections? You are at the right place! 

AIDS Community Care Montreal (ACCM) is looking for a Support Team Assistant to join our team! ACCM is the only English-speaking community organization that offers prevention and support services to people living with or affected by HIV and/or hepatitis C in Quebec. We work in collaboration with our many communities to build a compassionate and caring response to HIV and hepatitis C and do education work that equips people with the knowledge and skills needed to make informed decisions around their sexual health.

The main objective of the temporary position is to assist the support team with various tasks, such as:

  • Data entry of confidential case data in a secured software;
  • Conduct extended research on CRM (Customer Relationship Management) and case management software solutions; 
  • Identify software options that best support the SSD (Support Services Department) team’s needs;
  • Present findings and recommendations based on thorough evaluation of features, usability, and cost-effectiveness; 
  • Assist in the initial stages of software implementation, including setup and configuration;
  • Cover reception desk (redirect phone and in-person inquiries);

Our ideal candidate has all or a combination of the qualities and experience below:

  • Has educational background and/or lived experience in social work or with marginalized populations;
  • Has interest in developing their individual counselling and intervention skills; 
  • Has excellent in-person interpersonal skills and ability to demonstrate empathy; 
  • Is knowledgeable about HIV and immigration processes as well as navigating the healthcare system;
  • Has experience working with communities who are disproportionately affected by HIV, hep C, and other STBBIs such as queer, trans, migrant, Black, Indigenous, Latinx, and Arab communities, as well as people who use drugs;
  • Has a fervent belief in harm reduction, and experience in practising harm reduction and anti-oppression-based interventions.

Specifications

  • ACCM operates from Monday to Thursday, 10:00 am-6:00 pm
  • Salary: $20 per hour 
  • Job type: Part time (30 hours per week) and seasonal 
  • Language: English (French is an asset)
  • Start date: July 8 , 2024
  • End date: August 31, 2024
  • Supervisor: Support team Staff members and Support team Manager
  • Source of Funding: Canada Summer Jobs  #020025391

Who is eligible? 

This temporary position is subsidized by the Canada Summer Jobs 2024 program and therefore have eligibility criteria:

  • You must be aged between 15 and 30 and be legally entitled to work in Canada. 
  • International students are not eligible

How to apply? Please submit a cover letter and CV to Mira Soueid (they/She) at ed@accmontreal.org with “CSJ – Support Team Assistant” in the subject line by July 1st. We will review applications on a rolling basis and might stop the hiring process if we find our ideal candidate, so please do not wait to apply! Only successfully screened applicants will be contacted for an interview.