Newcomers Support Program Coordinator (32 hours per week)

Job Openings

ACCM reaffirms its commitment to the GIPA/MEPA Principles (Greater Involvement/Meaningful Engagement for People living with HIV/AIDS). These principles are inherently anti-racist, anti-discriminatory, anti-stigma, and include harm reduction best practices as HIV affects all communities. To reflect the needs of the communities we serve and ensure diverse perspectives and practices, ACCM strongly encourages people living with or affected by HIV/AIDS and/or hepatitis C to apply for this position.

We encourage candidates requiring accommodation either during the interview process or for the position
to include mention when applying.

AIDS Community Care Montreal (ACCM) is looking for a Newcomers Support Program Coordinator to join the Support Services Department! ACCM is the only English-speaking community organization that offers prevention and support services to people living with or affected by HIV and/or hepatitis C in Quebec. We work in collaboration with our many communities to build a compassionate and caring response to HIV and hepatitis C and do education work that equips people with the knowledge and skills needed to make informed decisions around their sexual health. (Please note that ACCM refers to clients of our services as Members)

The main objective of the Newcomers Support Program Coordinator is to provide support, information, and resources to migrants, refugees, and newcomers living with and/or affected by HIV and Hepatitis C in order to facilitate their settlement process in Montreal and their access to health care. The Coordinator is also responsible for implementing programs that prevent HIV and hep C transmission and reduce stigma in the larger newcomers’ communities, break isolation amongst migrants living with HIV, and promote their inclusion at ACCM. The Coordinator reports to and is evaluated by the Support Services Department Manager.

The Newcomers Support Program Coordinator will have the following core responsibilities:

Individual support & group activities for migrants, refugees, protected persons, and newcomers

  • Provide support and manage case files for Members who are migrants, refugees, or newcomers; specific needs would be related to their immigration process and navigating the healthcare system (access to a doctor, treatment, RAMQ, etc.) 
  • Facilitate the intake process for new Members, assess their individual needs, and ensure appropriate support and follow up; maintain the case management software up to date accordingly;
  • Create new Member support case files and orient them into ACCM’s support services;
  • Provide accompaniment as needed; 
  • Refer Members to other ACCM’s staff from the Support Services Department and/or the Education for Prevention Department for individual counselling, psychosocial support, navigating health care, treatment adherence support, secondary STBBI prevention, HIV disclosure, harm reduction based, substance use practices, or group activities as needed;
  • Refer members to external services as needed;
  • Organize individual or group learning activities and provide information to support and facilitate HIV+ newcomers’ settlement process and healthy living in Montreal;
  • Organize individual or group learning activities and provide information to build newcomers’ knowledge around safer sexual health and/or drug use and provide access to safer sex and/or drug use materials;
  • Provide professional reference letters for members in regards to their needs (parole letters, active Member letters, capacity letters, general reference letters for work, etc.)
  • Respond to any inquiries ACCM received that revolve around HIV & immigration (by phone and email).

Networking with other organizations and institutions

  • Maintain and connect ACCM with key networks of HIV, housing, employment, and/or migration and refugee support service organizations and professionals for cross referrals; 
  • Promote our programs to health professionals, community clinics, pharmacies, and various other relevant community organizations so that they will know how to refer their HIV/hep C positive clients to ACCM (promotional material, in-person presentations and networking, etc.);


  • Collect evaluation data for reporting purposes and manage the participant database;
  • Recruit, train, and support volunteers and peers;
  • Participate in internal and external committees as needed;
  • Performs all other related tasks related to the nature of the position.

Our ideal candidate has all or a combination of the skills and experience below:

  • Degree in Community Development or Social Work; 
  • Experience in (peer) counselling and individual intervention, support and follow up; 
  • Experience with case management and collaborative work with a support team;
  • Excellent in-person interpersonal and active listening skills as well as ability to demonstrate empathy while maintaining healthy boundaries with Membership; previous experience working with a trauma-informed approach to practice is an asset;
  • Experience in planning and facilitating group activities;
  • Experience with conflict management and deescalation techniques; 
  • Self-motivation & willingness to initiate projects and see them through;
  • Knowledge about HIV and immigration processes as well as navigating the healthcare system; first hand experience is an asset;
  • Strong ties to the migrant, refugee & newcomer communities of Montreal or experience working with diverse communities with a broad spectrum of cultural backgrounds; 
  • Multilingual, at minimum, perfectly fluent in English, French, and Spanish, both written and spoken; 
  • Understands the value of peer support and peer engagement, particularly GIPA/MEPA principles;
  • Experience working with communities disproportionately affected by HIV, hep C, and other STBBIs including but not limited to queer, trans, migrant, Black, Indigenous, Latinx, and Arab communities, as well as people who use substances;
  • Fervent belief in harm reduction, and proven history of practising harm reduction and anti-oppression-based interventions;
  • Knowledge about sexual health, HIV, hepatitis C, STBBIs, and the social drivers of health;
  • Knowledge of Montreal clinic, social services, and community organizations (including contacts and/or previous experience);
  • Believes in the organization’s mission and vision, and will act as an ambassador for ACCM to our partners and external committees.


ACCM operates Monday to Thursday, from 10:00 am to 6:00 pm, with occasional evenings and weekends during group activities and events. The starting pay rate for this position is $21.37 per hour, 32h per week, and includes 3 weeks of paid vacation (on top of 2 weeks over the end of year break), paid sick days as well as a group health insurance plan. 

How to apply? 

Please submit a cover letter, CV, and two references to William Neath (He/Him) at with “Newcomer Support Program Coordinator” in the subject line by Wednesday, April 17th, 2024.Interviews will take place on April 22-25, 2024. Only successfully screened applicants will be contacted for an interview.